Privacy Policy for Lumina Slice
At Lumina Slice, located at Falmouth Road, London, London, City of, SE1 6QN, United Kingdom, we are committed to protecting the privacy and security of our online platform users. This Privacy Policy details the types of information we collect, how it is used, and the measures we take to safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our services, which include artisan pizza creation, takeaway and delivery, catering, vegan and gluten-free options, Italian-inspired desserts, and a craft beer and wine selection. This information helps us showcase our menu, facilitate online orders, and attract new customers.
- Personal Information You Provide: When you place an order, create an account, or contact us, you may provide us with personal details such as your name, email address, physical address, phone number (+447521839081), and payment information.
- Order Information: Details related to your orders, including items purchased, special requests, and delivery instructions.
- Technical Data: Information automatically collected when you visit our site, such as your IP address, browser type, operating system, referral source, and pages viewed. This helps us understand how our site is used and to improve its functionality.
- Communication Data: Records of communications, including emails sent to [email protected], phone calls, or messages through our online platform.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and fulfill your orders, including payment processing, delivery, or preparing for takeaway.
- To manage your account and provide customer support related to our services.
- To improve our online platform, menu offerings, and overall customer experience.
- To communicate with you about your orders, special offers, promotions, or changes to our services, where you have consented to receive such communications.
- To detect and prevent fraudulent transactions and enhance the security of our services.
- To comply with legal obligations and facilitate any necessary legal processes.
3. Legal Basis for Processing Personal Data
Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will only process your personal data where:
- It is necessary for the performance of a contract with you (e.g., to process your order).
- You have given us explicit consent to do so (e.g., for marketing communications).
- The processing is necessary for compliance with a legal obligation (e.g., tax records).
- The processing is necessary for our legitimate interests and does not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, such as payment processors, delivery partners, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include secure servers, encryption of sensitive data during transmission, and access control measures. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
7. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected] or by post at Falmouth Road, London, London, City of, SE1 6QN, United Kingdom, or by phone at +447521839081.
8. Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your device that allow us to collect information about your browsing activities to remember certain information. We use cookies for purposes such as:
- To enable essential functions of our online ordering system.
- To analyze site traffic and user behavior to improve our services and content.
- To remember your preferences for future visits.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our online platform.
9. Links to Other Websites
Our online platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us:
- By Post: Lumina Slice, Falmouth Road, London, London, City of, SE1 6QN, United Kingdom
- By Phone: +447521839081
- By Email: [email protected]